Taxi Boeken

General Terms and Conditions Taxi

On this page you will find the general transport conditions that apply to taxi services to, from and within our service area. The complete and legally binding terms are provided in the PDF document below.

Please note: this web page offers a practical summary for your convenience only. In the event of any interpretation differences, the PDF document shall always prevail.

Full terms and conditions (PDF)

View or download the complete terms and conditions below:

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Key points (concise overview)

  • Bookings & availability: rides are carried out based on a valid reservation and vehicle availability.
  • Fares & payment: fixed prices are shown when booking online; payment options include iDEAL, debit/credit card, Apple Pay and Google Pay (PayPal via the website).
  • Cancellations & no-shows: cancellation and no-show rules are described in the PDF; any applicable charges follow those conditions.
  • Waiting time & delays: rules regarding (unexpected) waiting time and traffic delays are included in the PDF.
  • Luggage & liability: luggage transport is permitted within reasonable limits; liability is governed by the PDF terms and applicable legislation.
  • Conduct & safety: both driver and passenger(s) must follow reasonable safety and conduct instructions.
  • Complaints procedure: complaints are handled according to the procedure outlined in the PDF; Den Taxi is affiliated with The Disputes Committee (registration no. 172166).

Vehicle contamination (supplementary provision)

In addition to the provisions set out in the general conditions of carriage (PDF), the following supplementary regulation applies for Den Taxi with regard to vehicle contamination. This supplement is intended to provide transparency about situations that are not explicitly covered in the PDF.

Important: this provision constitutes a supplement to the general conditions of carriage.
The PDF remains legally leading; this section clarifies how Den Taxi handles contamination during transport.

Liability in case of contamination

If, during a trip, the vehicle is contaminated due to the actions of a passenger (i.e. beyond normal use), the passenger may be held liable in accordance with the Dutch Civil Code (including Articles 6:74 and 6:162).

Contamination includes, but is not limited to:

  • vomiting in or on the vehicle;
  • spilling liquids or substances that require professional cleaning;
  • strong odour contamination that temporarily renders the vehicle unusable.

Cost components

The compensation that may be charged can consist of:

  • professional cleaning costs;
  • additional treatments, such as odour or ozone treatment;
  • demonstrable loss of income due to temporary vehicle downtime.

Den Taxi applies the principle of reasonable and proportionate costs, as is customary within the taxi industry.

Invoicing and insurance

If costs are charged, a specified invoice can be provided upon request. This invoice is suitable for submission to the passenger’s liability insurance.

Service scope: no group transport and no minibuses; private transport for 1–4 passengers. Student transport (municipalities of Stede Broec and Enkhuizen) and healthcare transport are provided under separate agreements with partners.

Contact

Den Taxi
Zanglijster 3, 1606 CN Venhuizen, The Netherlands
Phone: +31 (0)228 23 44 44
Email: contact@den.taxi
Book online

This page is provided for informational purposes only. The PDF version of the terms and conditions is legally binding.